Updates on services, hours and operations at Hansen's IGA Markets due to COVID-19
March 26th, 2020
Hansen’s IGA Market Health & Safety Commitment
Hansen’s IGA Market Response to the Coronavirus/COVID-19: Update 3/26/2020
We thank you for your patience during this unfortunate time in our country as we dive into the unknown and find our way through. We’d like to take the time to update you on additional steps we are taking in order to provide the best and safest shopping experience for you and for our associates.
Hours
As of March 20, 2020 we will be open:
7am-7pm - Sparta, Washburn, Black River Falls and Elroy
7am-8pm – Mondovi, Stanley, Neillsville, Westby, West Salem, Cashton and Bangor
These store hour changes are in an effort to provide our stores even more time to replenish shelves and sanitize. Our store associates are working diligently, and we are proud of their perseverance.
We offer many Fresh Deli and Grab n’ Go options like rotisserie chicken, fried chicken, sliced meats, salads, sandwiches, and more. Please call to confirm deli hours and feel free to call in an order for pick up.
Thank you valued customer for your patience and if you have any questions or concerns please seek out our store managers. We will continue to monitor the situation and adjust as needed.
Senior Shopping Hours
For the health and safety of our customers, we are asking that the first hour our stores are open to be reserved for seniors and guests with disabilities to shop. That's when they'll be at their cleanest. Please note that our stores are now opening at 7 a.m.
Return Exchange Policy
Due to the concerns of the coronavirus/COVID-19 all sales are final. Absolutely no returns, refunds, or exchanges.
Weekly Ads
We work weeks in advance to obtain the specials we then offer to you in our weekly ads. The changing situation related to the COVID-19 virus required us to make some changes to our Weekly Ad, which is why you won’t find it in newspapers. You will be able to review paper copies in our stores, online and in your local shopper.
Rain Checks
We appreciate your business and we are doing our very best to keep our shelves stocked to meet the needs of all shoppers during these challenging times.
Unfortunately, we may occasionally be out of an advertised special. We apologize for any inconvenience this may cause.
However, until further notice, we are unable to offer rain checks due to supplier limitations and simply not knowing when the product might become available. Thank you for your understanding and support.
Item Limits
In an effort to ensure we have product available for many of our guests, we are implementing limits on how much of a certain item or items can be purchased at one time. If you have questions about product availability, we recommend checking with the store before you make a trip so that you are not disappointed.
Store Dining Areas
All stores with dining areas are closed to the public, however you may purchase our prepackaged prepared foods from our delis to enjoy at home.
Produce Safety Reminder
Please remember to wash your produce before eating or cooking.
Social Distancing
We are encouraging social distancing while shopping by asking that guests follow the Social Distancing guidelines as directed by the CDC. Try to keep two grocery carts of space between you and other guests or our team members. As an added precaution we are also asking that families send one family member for your shopping trip. This limits contact and allows more space in the aisles to shop and safely restock the shelves. Each and every time you reduce the number of contacts you have each day will have a considerable impact on the ability of the virus to spread throughout our communities.
Store Environment
Our associates are dedicated to wipe down and sanitizing our shopping carts as staff is available. We offer stations as you enter to wipe carts down additionally, as long as supplies last.
Hand sanitizer is accessible at our registers, counters, and food service areas as long as supplies last.
We have temporarily stopped in-store samplings.
We have increased our cleaning routines for high-touch areas throughout the stores.
Bakery Deli Self-Serve Suspension
In order to help protect our customers and our employees from issues related to the coronavirus we have suspended all self-serve sales from both Deli and Bakery departments.
This includes all hot self-serve foods, including soup, all cold self-serve foods, and all self-serve doughnuts.
These items are all still available but will be prepackaged by our staff.
Please ask our staff for anything you may need or if you require further explanation.
Re-Usable Bags
While we have not yet gone to banning the use of reusable bags, we ask that you please keep your reusable bags clean and sanitized if bringing them shopping. Make sure you are taking the proper precautions and washing your bag after every use. Or leave your bags home for now and opt for plastic or paper that you can reuse at home.
Store Supplies
We will make every attempt to keep stores stocked with cleaning supplies, paper products, and other items that are high in demand as fast as we can at our normal prices.
Associates
Will continue to review proper hygiene. Associates are not allowed to come to work when ill.
Please understand we do allow our associates to take additional precautions and should they choose may wear masks and/or gloves but are not allowed to come to work ill.
We will continue to assess the situation daily utilizing resources such as the State of Wisconsin, CDC and our Industry Associations.
Thank you all for your patience as we all make our way through times we’ve never dealt with before.
Thank you for being a loyal customer and stay safe.
Sincerely,
The Hansen’s IGA Family and Associates
